John Murray arrives to the mall via the Subway Station called "Central Mall". When John gets out of the elevator, he arrives to some parking lot of the mall. As soon as he arrives, it is evident that the zombie outbreak has also reached the mall, since everything is destroyed and there are no humans at all neither in the parking lot nor in the entire mall.
John must go through the several levels of the mall, which include food courts, a Burger Me! restaurant, offices, and storages, facing a large horde of zombies in the process.